Got Questions? We’ve Got Answers
How do I know my size?
You can find your size on our size guide.
How should I wash my Fluffepuffs?
To best take care of your socks you can read our care instructions here.
What’s your return policy?
You can read our returns policy here.
How much does shipping cost?
WITHIN AUSTRALIA -
Standard shipping is $11.
*Please allow 1-3 business days for your order to ship.
INTERNATIONAL ORDERS - Starting from $19.99 (Dependant on location)
*Please allow 1-3 business days for your order to ship.
How long will it take to receive my order?
This depends on whether it is an International or a Domestic order. All orders within Australia are considered domestic orders and they are shipped and delivered within 2-5 business days. International orders can take anywhere from 15-30days to arrive.
What payment methods do you support?
We accept PayPal, Visa, MasterCard, Apple pay, American Express and After Pay.
Do you ship internationally?
Yes! We proudly ship worldwide for a rate (dependant on location) that includes freight, duty, taxes and associated fees through our site, fluffepuff.com.
Please allow 1-3 business days for your order to ship.
How can I track my order?
You'll be sent a shipping confirmation email with a tracking link once your order leaves our warehouse. You can also log in to your Fluffepuff.com account to check your order status at any time. You can check your order history to get your tracking information.
